Privacy Policy

Information we receive

When you contact us, we receive the information you provide, such as your name, phone number, email address, messages, attachments, property requirements, budget and preferred location. WhatsApp may also provide your profile name, WhatsApp identifier and message delivery information.

Website and service providers may process technical information such as IP address, browser and device details, pages requested, timestamps, cookies and service logs. Please avoid sending passwords, payment-card details, identity documents or other sensitive information through automated chat unless our team has explained why it is needed and provided an appropriate channel.

How we use information

We use information to answer enquiries, identify relevant properties, arrange calls or visits, provide requested payment plans and updates, manage client relationships and follow-ups, maintain service records, and protect our services against misuse. If you ask us to help with a transaction, we use the details necessary to handle that request.

Promotional messages should be based on your permission where required. You can ask us to stop promotional contact at any time by replying STOP or contacting the number below.

WhatsApp and AI-assisted responses

Our business messaging service uses WhatsApp/Meta infrastructure. Where AI-assisted replies are enabled, relevant message content and enquiry details may be sent to an AI service provider, such as OpenAI, to generate a response. These services are subject to their own privacy policies and applicable terms.

Authorised FPN staff may review conversations and take over from automated replies. You can request a human response. AI responses may contain mistakes; confirm availability, prices and transaction details with our team before relying on them.

When information is shared

Information may be processed by providers that support hosting, business messaging, live chat, customer relationship management and AI responses. Our website includes Tawk.to live chat. Where needed to fulfil your property enquiry or requested transaction, relevant details may be shared with the developer, seller or service partner involved.

We do not sell your personal information. Information may also be disclosed where required by law or necessary to investigate misuse and protect legal rights. Providers may process information outside Pakistan, subject to their applicable safeguards and terms.

Cookies and third-party services

Our website and integrated services may use cookies or browser storage to support functionality, security and enquiry attribution. You can control cookies in your browser; blocking them may affect some features. External links, including WhatsApp and social-media services, are governed by the respective provider’s privacy policy.

Retention and security

We retain information for as long as reasonably needed to handle your enquiry, provide services, maintain necessary business records or meet legal obligations. Retention can vary by record and service provider. We use reasonable safeguards and restrict access to people who need the information for their work, but no online service can guarantee absolute security.

Your choices and data deletion

You can request access to, correction of or deletion of personal information held by FPN, or withdraw permission for promotional contact, by calling or messaging +92 322 4222522.

For deletion, send “Delete my data” and identify the phone number or email used for your enquiry. We may ask for proportionate verification to protect your information. We will explain any records that must be retained for legal obligations or ongoing disputes. Requests concerning data independently held by Meta, WhatsApp or another provider must also be directed to that provider.

Children’s information

Our services are intended for adults seeking property services. If a child has provided personal information, a parent or guardian can contact us to request its removal.

Changes and contact

We may update this policy as our services change. The effective date above identifies the current version.

Friends Property Network (FPN)
Bahria Town, Lahore, Pakistan
Phone / WhatsApp: 0322-4222522
Website: www.friendspropertynetwork.com